Image and Etiquette

Executive Presence and Polish Spell Etiquette

As a Certified Image and Etiquette consultant, for over 20 years I’ve watched the definition of etiquette evolve and expand, especially in the world of business.
Thirty years ago, anyone using the word etiquette in everyday speech might have been laughed out of town.  Let’s face it; etiquette had a bad rap. It was synonymous with [...]

Time Out – For Time Well Spent

Summer always seems to slip away.  This year in Toronto, summer never really arrived and now it seems to be over.  So last Sunday, I decided to celebrate the season with a brief interlude – to make a clean break from the incessant busyness that fills my week and spend the day with a dear [...]

Minding your PDA P’s and Q’s

New party protocols?

I’d venture to say that PDAs are more commonly carried than pens, or even combs, in the pockets and purses of most urbanites.  Every week, I receive questions for BlackBerry etiquette or iPhone protocols and our May newsletter  provided tweetiquette tips.   Social networking is a part of daily life and often provides a wake-up [...]

An Amazing Fashion Exhibition in NYC – A Disappointing First Lady’s Inaugural Ensemble

Often called “ the designer’s designer,” Cuban-born Isabel Toledo was little known outside fashion’s inner sanctum until First Lady Michelle Obama selected her shift dress and coat for the January Inauguration Ceremony.  Last week in NYC, I visited The Museum at FIT (Fashion Institute of Technology) for an exhibition of Isabel’s work.

Entitled “Fashion from the [...]

Document Dilemma

Managing your office environment
Apple Stores across North America take pride in being paperless environments.  They use technology to circumvent reams of paper, with only an occasional departure from their paperless guidelines.  Apple may be the exception, rather than the rule.
If memory serves, it wasn’t long ago when “experts” were forecasting that offices around the world [...]

I am so sorry!

A Few Words on Apologies
Last fall, on a walking tour of downtown Toronto with my son, a particularly attractive building caught my attention.  I was so busy admiring its architecture that I didn’t see the bench in my path.  Boom!  I took a tumble worthy of a Hollywood stuntwoman.
It was a spectacular fall – [...]